Questions?
Fair enough.
Find answers fast or reach out. We're here to help.
YOH. Let's sort it out.
For Customers
Orders, payments & refunds
How do I place an order?
Open the YOH app, choose a restaurant, add items to your basket and check out. It takes under a minute.
How much is delivery?
A small, honest delivery fee shown up front. No hidden service or platform fees.
How long will my order take?
Most orders arrive in 20-40 minutes. You'll see a live estimate and track your driver the whole way.
Can I track my order?
Yes. Live tracking from the kitchen to your door, plus your courier's name and details.
How do refunds work?
If something's wrong, contact support in-app and we'll sort it out fast.
For Restaurants
Orders, payouts & partners
How do I partner with YOH?
Fill in the enquiry form below and our team will be in touch to get you set up.
How does pricing work?
One flat R1,200/month. Zero commission on orders. You keep your food sales.
When do I get paid?
Payouts land in your account on a regular, predictable schedule. No surprises.
How do I manage my menu?
Through the YOH Manager dashboard. Update items, prices and photos anytime.
How do I contact restaurant support?
Your dedicated local team is one message away, whenever you need them.
For Drivers
Earnings, app & support
How do I start driving with YOH?
Apply on the Drivers page. It takes minutes. We verify, equip and onboard you.
How do earnings work?
Fair, transparent pay per run, plus 100% of your tips. You see it before you accept.
How do I cash out?
Weekly payouts, straight to your bank account.
What are the app requirements?
A smartphone, valid documents and a way to get around: bike, scooter or car.
Who do I contact for driver support?
24/7 driver support, in-app and on WhatsApp.
Still need help?
Reach us your way.
WhatsApp us
Chat with our team on WhatsApp.
+27 82 111 9658
Visit Help Centre
Browse all help articles and guides.
Go to Help Centre →
For restaurants
Thinking of partnering with YOH?
Let's grow together. Tell us about your restaurant and we'll be in touch.
Thanks! We'll be in touch soon.
For drivers
Need support on the road?
From account issues to app help, we've got your back.
Driver support →
Safety you can count on.
We take safety and privacy seriously, so you can order, deliver and partner with confidence.
Verified partners
We verify restaurants and drivers.
Secure payments
Your payments and data are protected.
In-app safety tools
Share your trip and get help in-app.
Support that cares
Real people, here to help when you need it.
Privacy first
We respect your data. Always.
Get the YOH app
Better food. Fairer delivery. Right in your pocket.
Launching soon in Cape Town
📍 Deliver to 125 Bree Street, Cape Town ▾
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